About

Zettagrid supports 2-Step Authentication (aka 2 Factor Authentication). Once enabled you will need to enter a code in addition to your password when logging in to MyAccount.

Read explanation about 2-Factor Authentication here.

Preparation

• You must login to MyAccount Portal
• You must install Google Authenticator or another TOTP compatible application to store secret key and generate code. (You can install on you mobile phone or personal PC)

Guide

To enable 2-Step Authentication:

1. Log in to MyAccount
2. Choose "My Profile" from the side menu, then select the Security tab
3. Click "Enable" in the 2-Step Authentication section and follow the instructions provided to setup, test, and enable 2-Step Authentication.

You can also disable 2-Step Authentication in the Security tab of My Profile if you wish to revert to password-only authentication.  If you wish to change your 2-Step Authentication Secret Key, simply disable and re-enable via MyAccount.

Login to MyAccount after 2FA is enabled:

1. Log in to MyAccount using Customer ID and Password. Hit Login.
2. You will see "Additional authentication mechanisms are required" message information and MyAccount will ask you to put Authentication Code.
3. Open your Google Authenticator or other Authenticator installed and configure earlier.
4. Find the code and put it on login form.
5. Hit Login again.

How do I log in to MyAccount if I have lost my 2-Step Authentication (2FA) details?

If you have lost your 2-Step Authentication details you will need to contact our support team (see support.zettagrid.id).  We can disable 2-Step Authentication for your account so you can log in and, if desired, configure 2-Step Authentication again.

If you know your 2-Step Authentication details and want to disable or change the secret key then go to My Profile in MyAccount and select the Security tab.  This tab has options for disabling 2-Step Authentication.